Managed IT Support

Ask around Cedar Rapids and Iowa City and you will hear the same answer: the established IT firms want a contract and a headcount. If you have four people, or eleven, you are told you are too small. So IT quietly becomes the job of whoever is best with computers, usually your office manager, on top of the job you actually hired them for.

That arrangement is cheap right up until the day it isn’t. A server that quietly stopped backing up months ago. A former employee whose logins still work. Two hours of everyone standing around because the file share won’t mount and nobody knows why.

What you get

• Unlimited helpdesk for your whole team by phone, text, or email, answered by a person who knows your setup

• Monitoring and patching on every computer and server, so most problems are fixed before you notice them

• Onboarding and offboarding handled the day you ask, including revoking access the hour someone leaves

• A written inventory of every device, license, and account you own. Most businesses we meet have never had one

• Plain-English reporting on what broke, what we fixed, and what is coming next quarter

What it is worth

Downtime is the cost nobody puts on a spreadsheet. Ten people idle for two hours is a quarter of a workday gone, and it never happens on a slow Tuesday. Managed support turns that from a recurring surprise into a fixed monthly line you can plan around.

No long contract. If we are not earning it, you should be free to leave.