TERMS
Terms of service.
The ground rules for working together. Short, and in the same plain language as everything else.
Last updated 15 August 2026
These terms cover IT work carried out by Moonlark for homes and businesses in the Iowa City and Cedar Rapids Corridor. Booking a visit or asking us to start work means you agree to them.
Pricing and estimates
You hear the price before any work starts. If we discover partway through that the job is bigger than it looked, we stop and tell you, and nothing further happens until you agree to it. The number does not move without your say-so.
If a problem turns out to be a five-minute fix, we will tell you that rather than stretching it into an hour.
Plans and cancellation
Monthly plans are billed month to month. There is no long-term contract and no notice period dressed up as a cancellation fee. If we are not earning it, you are free to stop.
Fixed-fee projects are quoted and agreed in writing before they begin. Single visits are paid per visit.
Your responsibilities
Please back up anything irreplaceable before we work on a device. We will often help you set up a backup, and we will always ask before doing anything destructive, but repair work carries risk and a current backup is the only real protection.
You confirm that the devices and accounts you ask us to work on are yours, or that you have permission to authorise work on them, and that any software on them is properly licensed.
Data and hardware
We take reasonable care with your equipment and your data. We are not responsible for data that was already lost, corrupted, or failing before we were involved, or for hardware that fails during work because it was already on its way out. Where a drive is visibly failing we will say so before touching it.
What we can be held to
Our liability for any single job is limited to what you paid us for that job. We are not liable for indirect losses such as lost business or lost income. Nothing here limits liability that cannot legally be limited.
Work we will not take
We will say no to work that is outside what we do well, and point you somewhere better instead. We also will not bypass account security, passwords, or activation locks on a device without clear proof of ownership.
Scheduling
If you need to move or cancel a visit, let us know as early as you reasonably can and we will rearrange it. We will do the same for you.
Governing law
These terms are governed by the laws of the State of Iowa.
Contact
Questions about any of this: hello@moonlark.io, or (319) 600-7076.